HOW DO I PLACE AN ORDER?
Send us an email with a description of what you are looking for. Once you are happy to go ahead with your booking, we will email you an invoice which will provide details on how to pay your deposit. Please note, bookings are not confirmed and dates are not held until your deposit has been paid.
WHAT INFORMATION DO WE NEED FROM YOU?
Date of your event
Start time of your event
Finish time of your event
Brief description of how we can help
Colour palette if you have one
Any inspo photos you have
Contact details - Email or phone number
HOW CAN I SECURE MY BOOKING?
We require a £100 deposit in order to confirm your balloon booking. If you are booking balloons and tablescaping with us we require £200 deposit. The full balance is due 7 days before your event. Please be aware, bookings are not confirmed until a deposit has been received
WHAT PAYMENT METHODS DO YOU ACCEPT?
Payment must be made via bank transfer. Details can be found at the bottom of your invoice
HOW FAR IN ADVANCE SHOULD I BOOK?
We work on a first come first served basis so booking in advance is highly recommended in order to get the
specific date you want. We advise to book ahead to avoid disappointment.
DO YOU HAVE A MINIMUM SPEND?
Balloons - Our minimum spend is £180 in the Hertfordshire area. For the London area we have a minim spend of £350
Backdrops - Our minimum spend is £550
HOW LONG DO YOU NEED TO SET UP?
It all depends on the size of your event, we can be more specific when we know what you need from us
We completely understand that things can change and for this reason we allow cancellations up to five days before your event. You will receive a credit note and this will allow you to re book your event within one year from the date of your original event.
Due to the nature of events and planning that we do, unfortunately we do not offer refunds. Once a deposit has been made it is non refundable.
Cancellations made outside of this window will unfortunately mean you will lose your booking